Here at Jacob's Room we are committed to providing you a pleasant shopping experience. Our customer service team is more than happy to answer any question you may have, from product information to the status of your order, we are here to help! All emails are responded to as quickly as possible (please allow us up to 48 hours to respond).
To better help you, please fill out the form below fully and accurately. If you've recently placed an order and are inquiring about the status, please make sure you include the order number, this will help speed up your request.Our contact information
By standard mail:
PO Box 273
201 1/2 Main Street
Wayne, NE 68787
Please look at the availability of the item that is located right above the add to cart button when placing your order. Some items ship anywhere from next business day to 4-5 business days depending upon the item (smaller items may be shipped via USPS Priority mail). Saturdays, Sundays and holidays are not considered business days.
All of these timeframes are estimates - not guarantees - and can fluctuate slightly depending upon manufacturer deliveries, holidays and busy shipping seasons.
If this if for an important occasion such as a birthday - please indicate the date needed in the comments section during checkout.
If you choose expedited shipping please understand that the day you place your order is not included as part of the expedited shipping. It will start the next business day. For instance if you choose 2 day shipping and you place your order on a Monday - the order won't ship until Tuesday and it won't arrive until Thursday. We do apologize for this but since the majority of our items ship directly from our manufacturer - we can't speed up the shipping anymore than this.
The cost for shipping to the 48 contiguous states (does not include Alaska & Hawaii) is based upon the total amount of your order. We offer free shipping for orders over $50!! Please use the table below for a quick reference on estimating your shipping charges.
$0-49.99 = $3.99
$50 and more = FREE!!
If you are located in Alaska, Hawaii or a location outside the United States - please email us at firstname.lastname@example.org and we would be happy to get you an estimated freight quote.
Orders will be processed and placed upon order submission. We do indicate backorder status on the product page. If you don't want a backorder processed please indicate this in the comments section during checkout. We are so terribly sorry for this inconvenience.
Only items shipped to customers within Nebraska will be charged sales tax. If you select to Pick up at Store or Local delivery – please put in 68787 as your shipping zip code so that the sales tax can be calculated correctly.
We accept Paypal, Discover, Visa, MasterCard and American Express credit cards.
Returns & Exchanges
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping).
If you would like to return any item, you may return it within 30 days of placing your order, given that it is in new condition and is in its original packaging. You must receive an RMA# from us before returning the item. Please email us at email@example.com to receive an RMA#. Original shipping and handling charges are non-refundable
Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued.
Customers will be responsible for return shipment. If you received free shipping – you will be charged $14.99 for the original shipping charges. Orders cancelled prior to shipment will receive full credit.
Any order that is returned after 30 days will only receive a partial refund.
All returns should be shipped to the following address:
RMA# (email us at firstname.lastname@example.org for the RMA#)
PO Box 273
201 1/2 Main Street
Wayne, NE 68787